Teamviewer QuickSupport Setup Instructions (Android)

How to setup your devices

On the local device

On the local device (the device connecting to the Android device), you must download and install the TeamViewer Remote Control app.

Note: For your local devices, you can download it from the Play Store, our website, or the direct TeamViewer APK here.

Remote control an Android - TeamViewer (Classic).gif

On the remote Android device

On the remote Android device (the device receiving the connection), you must download and install the TeamViewer QuickSupport app and allow the app to Display over other apps in your Android Settings.

Note: For your remote devices, you can download it from the Play Store, our website, or the direct TeamViewer QuickSupport APK here.

Remote control an Android - TeamViewer (Classic) QuickSupport.gif

How to connect

Step 1: Connect to the Android device

  1. On your local device, open the TeamViewer Remote Control app and access the Connect menu.
  2. Enter the TeamViewer ID displayed on the remote Android device’s QuickSupport interface.
    • Hint: You can also save the Android device in your device list via Bookmarks, so you don’t have to manually enter the TeamViewer ID every time you connect. Please check the How to bookmark a device section of this article to learn how to proceed.
  3. Press Remote Control
Remote control an Android - TeamViewer (Classic) ID.gif

Step 2: Allow the connection on the partner’s device

A remote control confirmation will pop up on the remote Android screen.

Select Allow to allow the remote control connection.

Allow remote support - TeamViewer (Classic) QuickSupport.png

Note: Some devices will also ask you to start the screen recording. In this case, please select Start now.

Start recording or casting with QuickSupport - TeamViewer (Classic) QuickSupport.png

Step 3: You are now connected!

You are now connected to the Android device and can remotely control it.

Mobile remote connection - TeamViewer (Classic).png

Compatibility

If only screen-sharing is available when connecting to the Android device, the Android device might not be compatible with this technology.